In Ello 2.0, you can add up to 4 children to one account. Each child gets their own profile, with their own level, progress, and character. Here's how to add a child, switch between children, edit a profile, and get help with names or deleting a profile.
How do I add another child?
Make sure you have the latest version of Ello 2.0, then:
Go to the main screen.
Tap the menu icon (three lines) in the top left.
Tap your child's avatar.
Tap the big + to create a new profile.
Enter your new child's details and answer a few questions about where they're at.
Only see a pause icon in the top left? Your child is still in Ello's introduction. Finish the introduction first, and the menu icon will appear so you can add another child.
Each account can have up to 4 children (up to 6 in Kenya).
Does adding another child cost extra?
No. You can add children on any plan at no extra cost.
Ello Unlimited: one subscription covers every child on the account, with unlimited lessons for each of them.
Free tier: the daily free lessons are shared by all the children on the account. In Kenya, each child gets their own.
How do I switch between children?
Tap the menu icon (three lines) in the top left.
Tap your child's avatar, just above the gear icon.
Tap the child you want to switch to. If you see Confirm, tap it.
You don't need to log out to switch.
Can siblings share one profile?
We don't recommend it. Ello's personalization is built around one child's level and interests, and it drifts when two children take turns on the same profile. Add a profile for each child instead.
How do I edit my child's profile?
Switch to that child first, then:
Tap the menu icon (three lines) in the top left.
Tap the gear icon.
Tap Manage Settings.
Tap Adjust Learning Level or Change Character.
For more on levels, see How Do Learning Levels, Subjects, and Progress Work in Ello 2.0?
Can I update my child's interests?
The interests you chose at sign-up can't be edited in the app just yet. In the meantime, Ello also learns from what your child reads and talks about, so sessions keep adjusting over time.
Can I fix a misspelled name or give a profile to another child?
If your child's name is misspelled, ask our support team to change it. Each profile belongs to one child, along with their progress and level, so add a new profile for another child instead of renaming one.
How do I delete a child profile?
Profiles can't be deleted in the app. Our support team takes care of it after confirming the request against your account. Deleting permanently removes that child's history and progress. We aim to respond within 30 days, or within 7 days in Kenya. See How Do I Manage My Child's Data and Help Improve Ello?
Need help?
Contact our support team and we'll help you sort it out. See Contact Support and Response Times.