Cancel Ello Unlimited, the paid plan for Ello 2.0, inside the Ello 2.0 app. It continues until the end of your current billing period, then your account falls back to the free tier. Deleting your Ello account is a separate, permanent step, covered further down.
Which subscription do I have?
Ello Unlimited is the subscription for Ello 2.0, listed as Ello 2.0: Learn Math & Reading on the App Store and Learn Math & Reading: Ello 2.0 on Google Play. A Read with Ello subscription is separate: canceling one doesn't change the other. See What Is Read with Ello (Legacy App), and How Is It Different from Ello 2.0?
How do I cancel Ello Unlimited?
In the Ello 2.0 app:
Tap the menu icon (three lines) in the top left of the screen.
Tap the gear icon.
Tap Manage Settings.
Complete the adult verification.
Tap Manage Subscription.
Tap Change Plan.
At the bottom, tap Cancel Subscription.
Ello Unlimited can't be managed on our website. If you get stuck, contact our support team.
I paid with Apple Pay. Do I cancel through Apple?
No. Paying with Apple Pay doesn't create an Apple subscription, so Ello Unlimited won't appear in your Apple settings. Use the steps above.
What happens after I cancel?
Ello Unlimited continues until the end of your current billing period. Then your account falls back to the free tier, with a few free lessons each day. See Is Ello 2.0 Free, and What Does Ello Unlimited Cost?
Canceling during your 7-day free trial? You keep Ello Unlimited until the trial ends, then your account moves automatically to the free tier.
Canceling stops future charges. It doesn't refund past ones. See How Do I Fix an Ello Unlimited Payment, Charge, or Refund Issue?
Will my child lose their progress if I cancel?
No. Canceling only affects paid features: unlimited lessons, the Parent Dashboard, and progress emails. Your child's progress stays with your account.
Can I pause Ello Unlimited?
There's no pause button, but taking a break is easy: cancel now and subscribe again inside the Ello 2.0 app whenever you're ready. Your child can keep using the free tier in the meantime.
Do I need to delete my account, or just cancel?
If your goal is to stop being charged, canceling is usually enough. It stops future billing while keeping your account and your child's history in case you come back.
Important: deleting your Ello account doesn't cancel a Read with Ello subscription made through Apple. Cancel that first. See How Do I Manage, Cancel, or Fix Billing for My Read with Ello Subscription?
How do I delete my Ello account?
Contact our support team, or use the Delete Account button in Ello 2.0. Deleting your account is permanent and ends your access to Ello. We verify every request against the account before acting on it, and we aim to respond within 30 days (7 days in Kenya).
When you contact us:
Tell us the email address and/or phone number on the account so we can find it.
Tell us which app you use: Ello 2.0 or Read with Ello.
Say clearly that you want the account deleted.
We'll confirm the request against your account details and let you know once it's been handled.
Can I delete my Ello 2.0 account in the app?
Yes, you can send the request from the app. Tap the menu icon (three lines) in the top left, tap the gear icon, tap Manage Settings, then tap Delete Account. This sends a request to our support team rather than deleting the account on the spot. A member of our team handles every deletion request personally, so please don't rely on an automated reply to confirm it.
What happens to my child's data when I delete the account?
We remove your account and your child's profile information. Your child's progress and history can't be recovered afterward, so save anything you want to keep first. Some records may be kept longer where needed to prevent fraud, comply with the law, or resolve disputes, so complete removal isn't always possible.
You can also ask us to review, copy, correct, or delete your child's information without deleting your account, or turn off "Help Improve Ello" to withdraw consent, which also deletes your child's data. For how long Ello keeps data, see How Do I Manage My Child's Data and Help Improve Ello?
Need help?
Reach out to our support team and we'll get you sorted out. See Contact Support and Response Times. You can also read our Privacy Policy, Children's Privacy Policy, and COPPA Notice.