Read with Ello is our legacy app for existing members. It supports up to 3 child profiles on one account, and you can manage profiles, reading level, and the Progress Report yourself in the app.
How do I add, switch, or edit a child profile?
Siblings can each have their own profile at no extra cost, up to 3 per account.
Add: tap the profile icon in the top left, tap Manage Settings, and complete the Adult Access verification, then tap Add Child and follow the prompts. Or tap the profile icon, tap Switch Profile, and tap the big +.
Switch: tap the profile icon, tap Switch Profile, and choose your child.
Edit: tap the profile icon in the top left, tap Manage Settings, and complete the Adult Access verification, then make your changes.
How do I delete a child profile?
Profiles can't be deleted in the app. Our support team does it after confirming the request against your account. Deleting a profile permanently removes that child's history, so save anything you want first. We aim to respond within 30 days, or 7 days in Kenya. See How Do I Manage My Child's Data and Help Improve Ello?
How do I adjust my child's reading level?
Ello sets a starting level from your sign-up answers, then adjusts it as your child reads. To change it yourself:
Tap the profile icon in the top left, tap Manage Settings, and complete the Adult Access verification.
Tap Adjust Reading Level, read the info, then tap Next.
Tap Too Easy or Too Hard, and choose the sentence that best matches how your child reads.
Tap Next, then Confirm.
There's no grade picker. The leveling tool finds the right level from how your child reads. If the app freezes here, see Ello 2.0 Crashing, Freezing, or Showing "Something Went Wrong"?
Where do I find the Progress Report?
Tap the profile icon in the top left, tap Manage Settings, and complete the Adult Access verification, then tap Progress Report. It shows the last 7 days: books completed, words read, reading WPM, reading rate, grade equivalent (such as 2.5), weekly reading, a sample of tricky words, and the current lesson. It updates within 24 hours of a quest or activity.
Can I see my child's full reading history?
Yes. The 7-day window is a limit of the in-app view, and your child's full history is kept. Contact our support team with your child's first name as it appears in the app, the email or phone number on your account, and that you're asking about Read with Ello. We can also pull tricky words week by week. We verify the request first and aim to respond within 30 days, or 7 days in Kenya.
Does changing the reading level affect the report?
Yes. A manual level change restarts progress reporting from that point. Your child's history isn't lost, and you can request the earlier history from support.
Questions? See Contact Support and Response Times.
Using Ello 2.0? See How Do I Manage My Child's Profile or Add Another Child in Ello 2.0?