Ello 2.0 is our main app: an AI tutor that helps children in Kindergarten through 3rd grade learn to read and do math, and actually enjoy it. It's free to download and sign up, and it's live right now in the United States and Kenya.
What is Ello 2.0?
Ello 2.0 talks with your child, listens as they read, and adapts to how they learn. Because it responds in the moment, your child gets low-pressure practice with pronunciation and fluency. Ello's AI tutor is designed to be a teacher, not a chatbot. See Does Ello Use AI, and How Is My Child Kept Safe?
Is Ello 2.0 free?
Yes. Every account gets the free tier automatically, with a few free lessons each day, so you don't have to pay or start a trial. For unlimited lessons, the Parent Dashboard, and many more features there's an optional paid plan, Ello Unlimited, with a free trial. See Is Ello 2.0 Free, and What Does Ello Unlimited Cost?
Where do I download Ello 2.0?
Ello 2.0 works on iPhone, iPad, and Android devices. It has an orange icon, is published by Ello Technology, and is listed as Ello 2.0: Learn Math & Reading on the App Store and Learn Math & Reading: Ello 2.0 on Google Play.
iPhone or iPad: Download on the App Store
Android phone or tablet: Download on Google Play
If a link won't open, search your app store for the app name instead.
Ello 2.0 is a separate app from Read with Ello, our legacy app, so you'll have to download it even if you already have Read with Ello.
How do I sign up for Ello 2.0?
Enter your mobile phone number.
Enter the SMS code we text you.
Enter your email address.
Answer a few questions about where your child is at.
Answer a few consent questions.
You're all set!
Can I sign up more than one child?
Yes. Sign up with your first child, then add more children to the same account from the menu, up to 4 in total. Each child gets their own profile, level, and progress, at no extra cost. See How Do I Manage My Child's Profile or Add Another Child in Ello 2.0?
I already use Read with Ello. Will my account carry over?
Your child's Read with Ello progress stays in Read with Ello, and your child starts fresh in Ello 2.0. Your subscription can carry over, though. If you have a paying Read with Ello subscription, sign up for Ello 2.0 on the latest version of the app with the same phone number or email you use for Read with Ello, and Ello Unlimited is included at no extra cost. One Read with Ello subscription covers one Ello 2.0 account. We'll share an update once this is fully live, very soon.
Already have an Ello 2.0 account, or cancelled Read with Ello? Contact our support team and we'll check for you. See Contact Support and Response Times.
Why does it say "Not available in your country"?
Ello 2.0 is live right now in the United States and Kenya only. The store checks your app store account's country, not where you are, and the in-app country picker offers only those two. If you live somewhere else, Ello 2.0 isn't available in your country yet. For updates on new countries, follow Ello on Instagram and Facebook.
What if my device isn't supported?
The iPad 5th generation and other Apple devices can be too old to run Ello 2.0, and laptops, Chromebooks, and Fire tablets aren't supported. See Which Devices Work with Ello 2.0, and What If It Can't Hear My Child?
What if the app freezes during setup?
Freezes happen most often on the interests screen or just after the tutor's first greeting. Fully close the app, then try these in order:
Power your device completely off, then back on. A real power-down clears the device's memory, the usual cause of freezes, especially on iPads.
Uninstall and reinstall the app. Your account is tied to your phone number, so you won't lose your place.
Switch between Wi-Fi and mobile data.
Check for a pending app update.
Turn off any VPN, ad blocker, web filter, or parental restriction while you set up.
Seeing a "Something went wrong" screen? See Ello 2.0 Crashing, Freezing, or Showing "Something Went Wrong"?
What if it says I need to update, but I'm already up to date?
Some devices, especially Samsung tablets, showed an update screen when no update existed. That was our bug, and we've switched that screen off. If you still see it, restart your device and check Google Play once for a real update.
How do I share feedback or get more help?
We'd love to hear what you notice. Use Submit Feedback in the app. See How Do I Submit Feedback or Report a Bug?
Still stuck? Contact our support team with your device model, operating system version, whether you're on Wi-Fi or mobile data, and the screen where it stops. Screenshots help a lot. We can check your session logs and usually pinpoint the cause. See Contact Support and Response Times.