The quickest way to report a bug or share feedback is Submit Feedback inside the Ello 2.0 app. It reaches our team directly. If you use our legacy app, Read with Ello, or you'd rather write to us, contact our support team instead. See Contact Support and Response Times.
Every message is read, and our support team routes it to the right people: product, engineering, or our content team.
How do I submit feedback in the app?
In Ello 2.0 (orange icon, listed as Ello 2.0: Learn Math & Reading on the App Store and Learn Math & Reading: Ello 2.0 on Google Play):
Tap the menu icon (three lines) in the top left.
Tap the gear icon.
Tap Submit Feedback.
Describe what happened and send it.
Submit Feedback sits next to Manage Settings on that page, not inside it. If you've opened Manage Settings, go back one screen.
What should I include in a bug report?
What happened, and what you expected instead.
Which app: Ello 2.0 or Read with Ello.
Your device model and operating system version (for example, iPad Air with iPadOS 18, or a Samsung tablet with Android 14).
Whether it happens every time, and what your child was doing just before.
A screenshot or screen recording, if you can.
That detail is often the difference between reproducing an issue in an hour and chasing it for a week.
What kind of feedback is useful?
All of it: bugs, confusing screens, things your child loved or found boring, reading or math content that felt too easy or too hard. Your feedback helps us decide what to improve next.
Do you take feature requests?
Yes. Send them through Submit Feedback or to our support team. We can't act on every request, but we read everything, and families shape much of our roadmap.
Will I hear back?
Our support team reads and replies to messages. For general feedback and feature ideas we can't always send a detailed reply, but we'll confirm we've received it. For response times, see Contact Support and Response Times.
Can I include a screenshot of my child in the app?
Yes, screenshots help. Please include only what's needed to show the problem. You don't need to share anything else about your child.