Read with Ello is our legacy app for existing members, who keep their subscription and can use the app as usual. Ello 2.0 is our main app. They're separate apps with separate accounts, and you can use both. If you have a paying Read with Ello subscription, Ello Unlimited on Ello 2.0 can be included at no extra cost (see below).
What is Read with Ello, and how is it different from Ello 2.0?
Read with Ello is a reading app for Kindergarten through 3rd grade. It listens as your child reads aloud and responds in real time, offering encouragement, gently correcting mistakes, and adapting to your child's level as they improve. It runs on iPhone and iPad with the latest iOS or iPadOS. There's no web, desktop, or Chromebook version.
Ello 2.0 has an orange icon. It's listed as Ello 2.0: Learn Math & Reading on the App Store and Learn Math & Reading: Ello 2.0 on Google Play. It covers reading and math with an AI tutor that talks with your child and adapts to them.
Ello 2.0 isn't an update to Read with Ello. Installing it doesn't remove or change Read with Ello, and both can be installed on the same device.
Ello 2.0 feels different on purpose: a tutor guides your child through a session, rather than your child picking from a library. Some families love it right away, and some miss the original. Tell us what you think through Submit Feedback in the app (see How Do I Submit Feedback or Report a Bug?). Your feedback helps shape what we build next.
Can new families sign up for Read with Ello?
No. Read with Ello has been de-listed from the App Store, and sign-up on our website is closed. We'd love for your child to try Ello 2.0 instead. It's free to download. Ello 2.0's free tier gives your child a few free lessons every day, so they can keep learning without a subscription. Their progress is saved along the way. See What Is Ello 2.0, and How Do I Download and Sign Up?
Do I need both subscriptions?
No. If you have a paying Read with Ello subscription, sign up for Ello 2.0 on the latest version of the app with the same phone number or email you use for Read with Ello. Ello Unlimited, the paid plan for Ello 2.0, is then included at no extra cost. One Read with Ello subscription covers one Ello 2.0 account, and your Read with Ello subscription keeps working and billing as usual. We'll share an update once this is fully live, very soon.
Already have an Ello 2.0 account, or cancelled Read with Ello? Contact our support team and we'll check for you. See Contact Support and Response Times.
If you have a discounted Read with Ello rate, you keep it on Read with Ello.
To cancel Read with Ello, see How Do I Manage, Cancel, or Fix Billing for My Read with Ello Subscription? To cancel Ello Unlimited, see How Do I Cancel Ello Unlimited or Delete My Ello Account?
Can the accounts be merged?
Not yet. Ello 2.0 has its own sign-up. Your child's Read with Ello progress stays there, and your child starts fresh in Ello 2.0. Your subscription can carry over, though (see above). In either app, progress is saved to your account, not the device.
How do I reinstall Read with Ello on a new device?
On your iPhone or iPad, open the App Store.
Tap your account icon at the top right of the screen.
Tap Apps & Purchase History
Tap Your Apps.
Find Read with Ello and tap the download button.
Open the app and log in.
Don't see it under Your Apps? Check that you're signed in with the same Apple ID you used before.
How do I log in or reset my password?
Log in with the phone number you used at sign-up. Prefer email? Tap Login with email instead at the bottom, then enter your email and password.
The best way to reset your password is in the app: tap Login with email instead, then Forgot Password. You can also reset it at portal.helloello.com. The reset link expires quickly, so check your spam folder if it doesn't arrive. The app and the website use the same email and password.
Still need help?
App crashing or freezing? See Ello 2.0 Crashing, Freezing, or Showing "Something Went Wrong"? Those steps work for either app. For anything else, see Contact Support and Response Times.