You may have reached the wrong company, and we're sorry for the runaround. Ello Technology makes Ello 2.0, a children's reading and math app. We don't sell water bottles, shower panels, or beauty products. Several unrelated businesses share the Ello name. Here's how to find the right one.
Water bottles, tumblers, or food containers
You're looking for Ello Products. They make drinkware and food storage sold at Target, Walmart, Costco, Sam's Club, and Amazon, including the Pop & Fill, Syndicate, Oasis, and Emma bottles and Color Lock containers. Contact them at elloproducts.com/pages/contact-us for replacement lids, straws, caps, and rings, warranty and breakage claims, orders, refunds, and care questions.
A quick tell: an order number (usually eight digits starting with 88, like 88123456) means the order is with Ello Products. Ello Technology subscriptions don't use order numbers.
Shower panels, shower towers, or bathroom fixtures
You're looking for ELLO&ALLO, who make LED shower panels and bathroom fixtures sold on Amazon. Contact them at ello-and-allo.com for installation, diverter, LED display, replacement part, and warranty questions. Have your model number ready, for example E035 or 6025.
Beauty or supplement subscriptions
You're looking for Ello Beauty, who sell vitamin and supplement subscription boxes. Contact them at ellobeauty.com/pages/contact. To cancel one of their subscriptions, you'll need to go through them. We have no access to their accounts or billing.
None of those sound right
Check the receipt, order confirmation, or packaging. The seller's real name and support address are usually printed there. If you bought through Amazon, Target, Walmart, Costco, or Sam's Club, the retailer is often quickest for returns and refunds.
I see a charge from Ello and I don't recognize it
Charges from us appear as Ello Technology and relate to a children's reading and math subscription. If your household didn't sign up for that, the charge is most likely from one of the companies above.
Not sure? Contact our support team anyway. We're happy to check whether the charge came from us and tell you plainly either way. See Contact Support and Response Times.
What Ello Technology actually does
Ello 2.0: our main app, an AI math and reading teacher for your child, on iOS and Android. It's listed as Ello 2.0: Learn Math & Reading on the App Store and Learn Math & Reading: Ello 2.0 on Google Play.
Read with Ello: our legacy reading app for iPhone and iPad, for existing members only.
For how the two differ, see What Is Read with Ello (Legacy App), and How Is It Different from Ello 2.0? If Ello 2.0 is what you were after, welcome! See What Is Ello 2.0, and How Do I Download and Sign Up?